Product Complaints and Disputes Resolution

Issues with Delivery
If your order arrives with visible damage, incorrect items, or missing components, please notify us within 48 hours of delivery by emailing: info@globalmaxel.com.

You will receive an automatic confirmation email. Please reply to that message with clear photos showing:

• The outer packaging, including the shipping label

• The contents of the delivery, clearly highlighting any damage or discrepancies

We treat these reports as a priority and sincerely apologize for any inconvenience caused.

Product Use or Performance Issues
If you experience problems while using a product—even after following all provided instructions—please contact us at info@globalmaxel.com.

Once you receive the automated response, kindly reply with a photo or video that clearly demonstrates the issue (for example, the product not turning on, not charging, or malfunctioning).

If the issue cannot be shown visually, we may ask you to return the product to our warehouse for evaluation.
Note: Return shipping costs are the customer’s responsibility. Cash-on-delivery (COD) returns will not be accepted.

Dispute Resolution
If you are not satisfied with the outcome of your complaint and a mutual agreement cannot be reached, you may submit your case through the European Online Dispute Resolution (ODR) platform.

Please note that only claims that meet all the conditions outlined above will be considered valid.

For more information, please refer to our Terms and Conditions and Cookie Policy, available in the footer of this website.

Company Information:
CORA SRL
VAT No.: IT00496220229
VIALE DEL LAVORO 3 – 38068 – ROVERETO (TN)
Italy